Terms & Conditions

Last updated: 16 October 2026

These Terms & Conditions ("Terms") govern access to and use of the Conforma platform ("Conforma", the "Platform", or the "Service"), provided by Artechlabs Ltd ("Artechlabs", "we", "us", or "our"). By accessing or using the Platform, the client organisation and its authorised users ("Client", "you") agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

Definitions

"Agreement" means these Terms together with any applicable quotation, order form, or statement of work agreed between Artechlabs and the Client.
"Client Data" means any data, documents, drawings, photographs, or other content uploaded to or generated within the Platform by the Client or its users.
"Subscription Term" means the period during which the Client has active, paid access to a given phase or module of the Platform.
"User" means any individual authorised by the Client to access the Platform under the Client's account.

The Service

Conforma is a contractor-focused construction workflow platform providing digital tools for inspection request management and related construction quality workflows, including document and photograph capture, workflow tracking, and revision management. Access is available both through the web application and via WhatsApp for authorized site engineers submitting Inspection Requests and drawings. The specific scope of Service made available to the Client is as set out in the applicable quotation or order form, which may be delivered in phases.

Authorized Use

Access to the Service is restricted to individuals authorized by a project administrator. WhatsApp-based submission of Inspection Requests and drawings is limited to phone numbers explicitly added to the authorized numbers list; unauthorized use will not be processed.

Account Registration & Access

The Client is responsible for ensuring that Users maintain the confidentiality of login credentials and that access is limited to authorised personnel.
The Client is responsible for all activity that occurs under its account, save where such activity results from Artechlabs' breach of these Terms.
Artechlabs reserves the right to suspend access where it reasonably suspects unauthorised use, security risk, or breach of these Terms.

Client Responsibilities & Acceptable Use

The Client will provide accurate project and workflow information required to configure the Platform.
The Client is responsible for the accuracy, legality, and completeness of Client Data uploaded to the Platform, including inspection details, drawing references, and supporting photos. Conforma provides tools to record and manage this information but does not independently verify submitted content.
The Client will use the Platform in accordance with applicable laws and will not use the Platform to store or transmit unlawful, infringing, or harmful content, including false, misleading, or unauthorized inspection records.
The Client will nominate a reasonable point of contact to support onboarding, configuration, and ongoing use of the Platform.

Intellectual Property

Artechlabs and its licensors retain all right, title, and interest in and to the Platform, including all software, design, trademarks, and underlying technology. Nothing in these Terms transfers ownership of the Platform to the Client. Artechlabs grants the Client a non-exclusive, non-transferable licence to access and use the Platform for its internal business purposes during the Subscription Term.

Client Data & Content Ownership

As between the parties, the Client retains ownership of all Client Data uploaded to the Platform.
The Client grants Artechlabs a limited licence to host, process, and display Client Data solely for the purpose of providing and supporting the Service.
Artechlabs will not use Client Data for any purpose other than providing the Service, except as described in the Data Protection Policy or as required by law.

Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms, and to use such information solely for the purposes of the Agreement, except where disclosure is required by law or regulation.

Term, Suspension & Termination

Either party may terminate the Agreement for material breach not remedied within a reasonable period following written notice.
Artechlabs may suspend or terminate access for misuse of the Platform or breach of these Terms.
On termination, the Client may request export of its Client Data within a reasonable period, after which Artechlabs may delete such data in accordance with its data retention practices.

Service Availability & Support

Artechlabs will use reasonable endeavours to maintain the availability of the Platform, excluding scheduled maintenance and matters outside its reasonable control. This includes the WhatsApp integration, which is provided on a reasonable-efforts basis and may occasionally experience downtime, delays, or interruptions caused by third-party platforms (such as WhatsApp/Meta) that the Service depends on. Support is provided in accordance with the support arrangements agreed with the Client from time to time.

Warranties & Disclaimers

The Platform is provided on an "as is" and "as available" basis. Except as expressly stated in these Terms, Artechlabs disclaims all implied warranties to the maximum extent permitted by applicable law, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Artechlabs does not warrant that the Platform will be uninterrupted or error-free.

Limitation of Liability

To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, or consequential loss, including loss of profit, loss of data, or business interruption, save in respect of liability that cannot be excluded by law (including liability for death, personal injury, or fraud).

Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Changes

Artechlabs may update these Terms from time to time to reflect changes in the Service, legal requirements, or business practices. Material changes will be notified to the Client in advance. Continued use of the Platform following such notice constitutes acceptance of the updated Terms.

Contact

Questions regarding these Terms should be directed to: info@artechlabs.co.uk